Returns & Exchange Policy

Returns are only accepted if purchased through Mutant website. We are unable to process

returns/refunds/exchanges for third-party retailer purchases.

For return/refund, the method used to purchase Mutant products must be returned to the original

method of payment.

You can return your unopened merchandise to our warehouse up to 15 days from the purchase date. You must first receive a Return Authorization Notice from Customer Service by contacting us at [e-mail]. Items returned without a completed Return Authorization Notice will not be refunded, nor will it be re-shipped to you.

Shipping charges are not refundable. The cost of shipping returned products to the Mutant shop and re-ordering a replacement item is the responsibility of the customer.

Please note that all free items are final sale. There will be no refunds or exchanges given for free items.

To return apparel/gear, it must be in original condition, unworn/unused with original tags and labels.

If the item(s) you ordered are defective or shipped incorrectly, please contact us within 48 hours at [e-mail] with your order number, name, address, and telephone number. We will require a photo and any details in order to review your claim.

Trade Show Return Policy
Please note that all apparel item(s) purchased from the MUTANT booth at any trade show event that we attend is final sale. There will be no returns or exchanges on these item(s).

Sale Items Return Policy
Please note any sale items purchased are final sale. There will be no returns or exchanges on these items.

How to return your item(s):

1. Pack the item(s) safely and securely in the original product packaging (if possible). Please include all paperwork, tags, parts, and accessories. All items must be returned in good condition to ensure credit.

2. Before sending your return shipment, please remove any and all labels from the outside of the shipping box/package.

3. Send the return package to the following address:

   If you bought the products in the USA:
   MUTANTShop Returns
   1031 Redmond Road
   Jacksonville, AR 72076

   If you bought the products in Canada:
   MUTANTShop Returns
   1589 Kebet Way
   Port Coquitlam, BC V3C 6L5

4. All return shipping charges must be prepaid. We do not accept C.O.D. deliveries.

5. It is recommended that you use FedEx or UPS for your return.

6. Keep the Return Tracking Number for your return package to monitor delivery status.

7. You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order. Refunds may take up to one billing cycle to appear on your credit card statement.

8. Credit for gift returns will be issued to the original purchaser.

9. Shipping charges and sales tax on shipping are not refundable.

10. You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.